Most people want to ‘get it’: Are you willing to help?

I do get a kick out of the entire dustup over the social media release - very happy to hear people talking about it really, even if some don’t fully understand the deeper purpose and the broader implications. Those progressive, anti-establishment folks screaming that our efforts are co-opting social media are doing the exact thing I expected from them - attacking instead of offering help. This is exactly what I did back in 1994-96 when I launched an interactive agency. When any traditional agency would make a move into interactive, we would, to borrow a term from Stowe Boyd “skewer them”. If you have paid any attention to what I have been writing about the purpose for Social Media Club, you will know that this is one of the main points of what I am trying to accomplish - if you get it, share it. Not if you get it, scream at others who are trying to get it and ostracize them while calling them stoopid.

With some age and experience, has come a bit of wisdom about economic realities and human behaviour. It is only natural to want to be combative and tear down the things we don’t understand or dislike - or to throw out an entire barrel of apples for want of getting rid of a few bad ones. The funny thing is that many ‘pro-people, anti-organization’ folks are completely disregarding the fact that these organizations are made up of PEOPLE! People who want to do the right thing, people who want our help, people who want to get it and make things right.

Regardless, this is finally the beginning of the manifestation of the cluetrain principles in our society, with companies entering the conversation in a real and meaningful way. Yes many will stumble and make big mistakes (which can hopefully serve as lessons not to be repeated by others). Personally, I expected such an uprising long ago - this sort of confrontational approach is what lead to the fall of netiquette and the tighter embrace of greed over good sense. It lead to all sorts of problems with people not getting the point, nor being open to new ways of thinking, because those who really understood what it was all about were dismissive of anyone trying to figure it out - especially those older than themselves. Worse, it limited the potential for having meaningful conversations and made management harden their position rather than engaging in meaningful dialogue and understanding why things were different and how they could engage properly. It made management dismissive of those PEOPLE who really wanted to change inside their organizations rather than supportive of them.

From my perspective, this is about more than whether or not the press release is evolving into the social media release, it is about whether or not people want to find ways to help each other do things right, or if they want to find conflict and enjoy the fight. The dust will perhaps not settle for a long time, but in standing for progress and seeking what is best for the whole of society, I will continue to support the golden rule and do my personal best to stay true to The Four Agreements.

There are a lot of good points on both sides of the argument, but the finger pointing about ‘you don’t get it’, or ‘getting social media all wrong’ is not going to be helpful for anyone. There is much to be learned on both sides though, and that is the purpose I have for bringing communications professionals together with bloggers, podcasters, journalists, students, non profits and for profits - to learn together, from each other. Yes, there are many who do not understand that the very nature of how we relate to one another as human beings is changing and continue to do things the wrong way. Are these people going to learn more if you call them names and disparage them, or are they going to learn more if you appreciate that they are PEOPLE and give them the respect that they deserve for being human while trying to help them understand how they can do things differently?

I am not going to get into a tit for tat on every post and every point in this discussion because we have a lot of important unfinished business that must be addressed first, but please know where I am coming from and that my goal is to serve as a catalyst for the good cause. Transforming society through the economic engine of business and technology and communications is no easy task, and I am sure there are things I will get wrong, as will each of us, but our intentions are clear and our objectives are probably pretty similar to yours, even when our tactics and approach may seem diametrically opposed.

In the end, ‘getting it’ is an internal shift that we can not easily force on anyone - people have to want to change for themselves - it is an internal realization that what has worked in the past is no longer working. You can bludgeon people into submission to your way of thinking or you can engage in respectful dialogue and make inroads by helping them along the way. In the end, how you choose to approach this world changing mission is your own. In the end, this is my noble pursuit.

This is the second of my weekly columns we are calling “A View From The Middle” - it is still in its birthing phase, so the format might change a bit, but they are generally deeper posts about the important things I see happening, not on the fringes, but in the middle with everyone else. 

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